Mobily, officially known as Etihad Etisalat, is one of Saudi Arabia’s leading telecommunications providers. Whether you're in Riyadh, Jeddah, Dammam, or any other part of the Kingdom, Mobily offers comprehensive customer support through various channels.
📌 Mobily Customer Care Numbers
1. For Individual Customers
From a Mobily line: Dial 1100
From other networks: Dial 0560101100
International calls: Dial +966560101100
2. For Business Customers
Dedicated Business Support: Dial 901
Email Support: Send an email to 901@mobily.com.sa
🌐 Additional Support Channels
Email Support: Send an email to customercare@mobily.com.sa
Social Media:
Twitter: @Mobily1100
Facebook: Mobily Official
Instagram: @mobilyksa
LinkedIn: Mobily
WhatsApp Support: Send a message to 0560101100 for assistance via WhatsApp
Live Chat: Available on the Mobily website
Mobily App: Download the Mobily app for real-time support and account management
🏢 Mobily Branch Locations
Mobily operates numerous branches across Saudi Arabia. Here are some key locations:
Riyadh
Olaya Street, near Solidere Building
Next to Center Point, near Sharwadi Hanifa
Commercial Market Street, near Fahd, next to Al Bukayriyah
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Jeddah
Sultana Road, inside Medina
Inside the Khalidiya neighborhood, next to Prince Nawaf Street
Near Shahd Computer Center, next to the industrial area
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Dammam
Mousa Bin Nusair Street
Othman Bin Affan Street, near Al Rayyan
Near Al-Mutalaa Street, next to Western Union
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Makkah
Thalateen Street, near Al-Zahran neighborhood
Next to the Peace Center, near King Abdul Allah
Located near um Khuraisan, next to Zain branch
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Al Khobar
Next to the social security building
Inside Abdul Allah Bin Al Abbas Street, near Doha South
Near Mushrifah
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Note: Operating hours for most branches are daily from 9 AM to 11 PM, except on Fridays when they open from 4 PM to 11 PM.
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📝 How to File a Complaint or Request
Mobily provides multiple avenues for customers to file complaints or requests:
complaintinfo.com
Online Portal: Visit the Mobily Support Portal to open a complaint ticket.
Phone: Call 1100 (from Mobily) or 0560101100 (from other networks).
Email: Send an email to customercare@mobily.com.sa.
In-Person: Visit any Mobily branch for assistance.
complaintinfo.com
🕒 Customer Service Hours
Mobily's customer service is available 24/7, ensuring that you receive assistance whenever needed.
📍 Nearest Mobily Branch
To find the nearest Mobily branch to your location, visit the Mobily Store Locator and enable geolocation services. The map will display the closest branches along with their contact details.
🔗 Useful Links
Mobily Official Website: https://www.mobily.com.sa/
Mobily Store Locator: https://www.mobily.com.sa/wps/portal/web/personal/am-overview/contact-us
Mobily Support Portal: https://support.mobily.com.sa/customer-rights?lang=en
Whether you're seeking assistance with your Mobily account, have a billing inquiry, or need technical support, Mobily's comprehensive customer care services are designed to provide you with timely and efficient solutions.
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